slotvi Frequently Asked Questions

Creating a slotvi account takes under three minutes. Click the Register button on the homepage, fill in your full name, date of birth, email address, mobile number, and preferred currency (PHP). You must be at least 21 years old to register. Once submitted, verify your mobile number via the OTP sent to your phone, and your account will be active immediately.

slotvi requires KYC (Know Your Customer) verification before your first withdrawal. You will need to upload a valid Philippine government-issued ID — such as a PhilSys National ID, UMID, SSS card, driver's licence, or passport — plus a recent selfie holding the ID. The verification team reviews submissions within 24 to 48 hours on business days.

On the slotvi login page, click "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact our 24/7 live chat support. For security, password reset links expire after 30 minutes.

No. slotvi strictly allows only one account per person, per household, and per device. Operating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to have it resolved.

To permanently close your slotvi account, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request." Our team will verify your identity, process any remaining balance to your registered payment method, and confirm the closure within 3 to 5 business days. Note that account closure is different from self-exclusion — see our Responsible Gaming page for details.

The minimum deposit on slotvi is ₱100, making it accessible for casual Filipino players who want to try out games without a large financial commitment. This applies to all payment methods including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum deposit limit, though large deposits may trigger additional verification steps as part of our anti-money laundering compliance.

GCash deposits on slotvi are processed instantly in most cases — funds appear in your slotvi wallet within seconds of completing the GCash payment. If your deposit does not reflect after 5 minutes, do not deposit again. Instead, contact our live chat support with your GCash transaction reference number and our team will resolve it promptly, usually within 30 minutes.

Withdrawals to GCash and Maya on slotvi are typically processed within 1 to 3 hours during business hours (8 AM to 10 PM Philippine time). Requests submitted outside these hours are processed the following morning. First-time withdrawals may take slightly longer due to mandatory KYC verification. Bank transfer withdrawals to BPI, BDO, and Metrobank take 1 to 3 business days.

The minimum withdrawal amount on slotvi is ₱500 for e-wallet methods (GCash, Maya) and ₱1,000 for bank transfers (BPI, BDO, Metrobank). There are no withdrawal fees charged by slotvi, though your bank or e-wallet provider may apply their own transaction fees. We recommend using GCash or Maya for the fastest and most cost-effective withdrawals.

slotvi does not charge any processing fees on deposits or withdrawals made through supported payment methods including GCash, Maya, BPI, BDO, Metrobank, InstaPay, and PesoNet. However, third-party fees from your bank or e-wallet provider may apply on their end and are outside slotvi's control. For crypto withdrawals via USDT TRC20, standard blockchain network fees apply.

Yes. slotvi accepts bank transfers from major Philippine banks including BPI, BDO, and Metrobank via InstaPay and PesoNet. To deposit via bank transfer, select your bank in the cashier section, copy the provided account details, and make the transfer from your online banking app. InstaPay transfers are typically credited within 1 to 3 hours; PesoNet may take up to one business day.

slotvi offers over 3,500 slot titles from leading providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and Habanero — all popular among Filipino players. Highlights include Gates of Olympus, Sweet Bonanza, Fortune Gems, Crazy777, and Tongits Go. Games are fully mobile-optimised and load directly in your browser — no app download required to play slots on slotvi.

slotvi's live casino section features real human dealers streaming in HD, with tables for Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and game show titles like Crazy Time and Lightning Roulette. Live Baccarat is the most popular live casino game among Filipino players on slotvi and is available 24/7 with tables at multiple stake levels, from ₱100 minimum bets.

slotvi is fully optimised for mobile play and works seamlessly in the browser on Android and iOS devices — no app download is required. Simply open slotvi.net in Chrome or Safari on your smartphone, log in, and play. The mobile interface automatically adjusts to your screen size. All games, the cashier, and account management features are fully accessible on mobile.

The RTP of individual slot games on slotvi depends on the specific title and its provider. Most JILI and PG Soft slots on slotvi have published RTPs between 96% and 97.5%. You can check the RTP of any game by opening the game's info or rules panel before playing. A higher RTP means a higher theoretical payout percentage over a large number of spins.

Yes. slotvi offers a full sportsbook covering the NBA, PBA, UFC, boxing, football, and other major international leagues — with pre-match and live in-play betting available in PHP. slotvi also features online sabong (cockfighting) streaming and betting, which is highly popular among Filipino players. Minimum bet amounts and markets vary by event and sport.

The slotvi welcome bonus is available to all new players on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration. To claim it, opt in during your first deposit. The bonus funds are added to your balance and are subject to wagering requirements — meaning you must bet the bonus amount a specified number of times before you can withdraw winnings derived from it.

Wagering requirements (also called rollover or playthrough) specify how many times you must bet a bonus amount before withdrawing bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the winnings can be cashed out. slotvi's full bonus terms including wagering requirements are listed on each individual promotion's detail page.

Yes. slotvi regularly runs free spins promotions on selected slot titles, often tied to new game launches or weekly reload offers. Free spins are credited to your account automatically or via a promo code, depending on the campaign. Winnings from free spins are typically subject to wagering requirements. Check the slotvi promotions page regularly for current free spins offers available to Filipino players.

slotvi offers a tiered loyalty programme that rewards consistent players with points for every real-money wager. Points accumulate across all game categories — slots, live casino, sports, and sabong. As you climb tiers, you unlock benefits including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, and priority support. Contact our VIP team via live chat for details on the current tier structure.

slotvi operates under applicable Philippine online gaming regulations and adheres to the responsible gaming standards set by PAGCOR (Philippine Amusement and Gaming Corporation), the national gaming regulatory authority. We do not publish specific license numbers publicly. If you have concerns about our regulatory standing, you may contact PAGCOR directly or reach our compliance team via [email protected].

The minimum age to register and play on slotvi is 21 years old, in line with Philippine law and PAGCOR regulations governing casino-style gambling. Age is verified during registration and confirmed via KYC document submission before withdrawals are processed. Any account found to belong to a player under 21 will be immediately suspended and all funds returned to the deposit source.

To self-exclude from slotvi, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose your self-exclusion period — options range from 6 months to permanent exclusion. Once activated, your account is locked immediately and cannot be reopened during the exclusion window. You can also request self-exclusion by contacting [email protected]. We support the PAGCOR national self-exclusion registry as well.

slotvi provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and full self-exclusion. Lowering any limit takes effect immediately; raising a limit requires a 24-hour waiting period to prevent impulsive decisions. Visit our Responsible Gaming page for the complete guide.

slotvi offers 24/7 customer support via live chat inside the platform and by email at [email protected]. Live chat is the fastest option and is staffed around the clock, every day of the year including Philippine holidays. For responsible gaming requests and account closure inquiries, email is preferred — use a clear subject line so our team can prioritise your message. We aim to respond to all emails within 2 hours.