slotvi Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and slotvi ("slotvi", "we", "us", "our"), the operator of the online gaming platform accessible at slotvi.net. By accessing, browsing, registering on, or using any part of the slotvi platform — including all casino games, sports betting services, live dealer tables, promotional offers, and payment services — you irrevocably agree to be bound by these Terms in their entirety, together with our Privacy Policy and any additional rules applicable to specific games or promotions.

If you do not agree with any part of these Terms, you must immediately cease using the slotvi platform and close your account if one has been created. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those revisions.

These Terms should be read alongside our Privacy Policy, Responsible Gaming Policy, and any game-specific or promotion-specific rules that may be published on the slotvi platform from time to time. In the event of any conflict between these Terms and any supplementary rules, these Terms shall prevail unless the supplementary rules expressly state otherwise.

2 Eligibility & Age Verification

To register and maintain an account on the slotvi platform, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is the minimum legal age for casino-style gambling participation as recognised under Philippine gaming regulations. slotvi strictly enforces this requirement and has zero tolerance for underage gambling.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf and not as an agent or representative of any third party.
• You must have the legal capacity under Philippine law to enter into a binding contract.
• You must not be a resident of, or accessing the platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be currently self-excluded from slotvi or any other gambling platform, or subject to any cooling-off period that remains in effect.
• You must not be an employee, director, officer, consultant, contractor, or immediate family member of slotvi or any of its affiliated companies, game providers, or payment processors.

Age Verification Procedures

slotvi is legally and operationally obligated to verify the age and identity of all registered players before permitting withdrawals. Upon registering an account, or at any time thereafter at slotvi's discretion, you may be required to provide any or all of the following identity documents:

• Government-issued photo ID: Philippine passport, SSS ID, UMID, driver's licence, PhilSys national ID, or PRC ID.
• Proof of address: A utility bill, bank statement, or official government correspondence dated within the past three months showing your name and residential address in the Philippines.
• Source of funds documentation: For higher-value transactions, slotvi may request evidence of the legitimate source of funds used for deposits, in compliance with anti-money laundering (AML) obligations.
• Payment method verification: A screenshot or confirmation of the GCash, Maya, or bank account used for deposits, to confirm ownership.

Failure to provide satisfactory verification documents within a reasonable timeframe will result in the suspension of withdrawal facilities and, where slotvi has reasonable grounds to believe that age or identity requirements are not met, permanent account closure.

3 Account Registration & Security

Registration Requirements

To use the slotvi platform you must register a personal account. You agree to provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, residential address in the Philippines, email address, and mobile number. You must promptly update your account information if any details change.

slotvi reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.

One Account Policy

Each player is permitted to hold only one active account on the slotvi platform. The creation of duplicate, secondary, or otherwise multiple accounts — whether using the same or different personal information — is strictly prohibited. Where multiple accounts are detected, slotvi will close all associated accounts, void any pending withdrawals, and forfeit any bonus balances without notice.

Account Security

You are solely responsible for maintaining the confidentiality and security of your slotvi account login credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Choose a strong, unique password that is not used on any other platform or service.
• Enable two-factor authentication (2FA) via SMS or authenticator app to protect your account.
• Never share your login credentials with any third party, including family members, friends, or customer support agents.
• Notify slotvi's support team immediately upon discovering or suspecting any unauthorised access to your account.
• Log out of your account after each session, particularly when using a shared or public device.

slotvi will never request your password via email, live chat, or any other communication channel. Any communication purporting to be from slotvi that asks for your password should be treated as fraudulent and reported to our support team immediately.

slotvi accepts no liability for any losses arising from unauthorised access to your account where such access results from your failure to maintain the security of your login credentials, except to the extent that such losses are caused by slotvi's own negligence.

4 Deposits, Withdrawals & Payments

Deposits

slotvi accepts deposits in Philippine Peso (PHP / ₱) via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, and USDT TRC20. The minimum deposit amount is ₱100. Deposits made via e-wallet or InstaPay typically reflect in your slotvi account balance within seconds. 7-Eleven CLiQQ deposits may take up to 30 minutes to reflect depending on processing queues.

You may only deposit funds from payment methods that are registered in your own name. Deposits from third-party accounts — including those of family members — are not permitted and may result in account suspension pending investigation. slotvi reserves the right to return deposits to their source if third-party funding is detected.

Withdrawals

Withdrawal requests are processed once your account has completed identity verification (KYC). Withdrawals are made to the same payment method used for your most recent deposit, where technically possible, in compliance with anti-money laundering requirements. Processing times are as follows:

• GCash / Maya: 5 to 30 minutes in most cases.
• BPI / BDO / Metrobank via InstaPay: Up to 2 hours during banking hours.
• PesoNet: Up to one business day.
• USDT TRC20: Up to 2 hours depending on blockchain congestion.

Withdrawal requests are subject to review. slotvi reserves the right to delay a withdrawal for up to 72 hours for security verification purposes. During any active bonus wagering period, withdrawals of bonus-derived winnings may be restricted until wagering requirements are fully met.

Currency and Fees

All balances, transactions, and game results on the slotvi platform are displayed and settled in Philippine Peso (PHP). slotvi does not charge deposit or withdrawal fees, however your bank or e-wallet provider may apply their own transaction fees. slotvi is not responsible for fees charged by third-party payment providers.

Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. slotvi reserves the right to apply a monthly dormancy administration fee of ₱200 to dormant accounts with a remaining balance, after providing prior written notice to the registered email address on file. slotvi will make reasonable efforts to contact the account holder before applying any dormancy fee.

5 Bonuses & Promotions

slotvi offers a range of bonuses and promotional offers to eligible registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP programme rewards. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, in addition to the general bonus rules set out in this section.

General Bonus Rules

• Bonuses are available to players who have completed account registration and, where required, identity verification.
• Each promotion specifies its own wagering requirement (also called a "playthrough requirement"). Until this requirement is met, bonus-derived winnings cannot be withdrawn.
• Wagering requirements must be met within the validity period stated in the promotion's specific terms. Bonuses not utilised within their validity period will expire and be removed from the account automatically.
• slotvi reserves the right to withdraw or modify any bonus offer at any time prior to the bonus being claimed by a player.
• Only one welcome bonus may be claimed per player, per household, per device, and per payment method. Attempts to claim the welcome bonus multiple times via different accounts constitute bonus abuse.
• Bonuses are non-transferable and have no cash value except where expressly stated in the promotion's specific terms.
• slotvi reserves the right to reclaim any bonus funds and associated winnings from an account where bonus abuse or fraudulent play is detected.

VIP Programme

slotvi's VIP loyalty programme rewards consistent play with escalating benefits across multiple tiers. VIP status, tier upgrades, and associated rewards are granted at slotvi's sole discretion based on wagering volume and player activity. slotvi reserves the right to modify or discontinue the VIP programme, or to adjust any player's tier, at any time with reasonable notice.

6 Gameplay Rules & Fair Play

All games available on the slotvi platform are provided by licensed third-party game developers and studios including, but not limited to, Pragmatic Play, Evolution Gaming, PG Soft, Jili, and Hacksaw Gaming. Each game is governed by its own rules, which are displayed within the game interface. By playing any game on slotvi, you agree to be bound by the rules of that game as published.

All slot games use certified Random Number Generators (RNGs) that have been independently tested and audited by accredited third-party testing laboratories. Live dealer games are conducted by trained human dealers in real-time and are subject to their respective provider's operational standards. slotvi does not manipulate game outcomes.

Game Results and Disputes

In the event of a discrepancy between the result displayed on your screen and the result recorded on slotvi's servers, the server-side result shall be the definitive record and shall govern the settlement of bets. If you believe a game result is incorrect, you must contact slotvi's support team within 14 days of the relevant game round. Disputes raised after 14 days may not be considered.

Disconnection Policy

If your internet connection is interrupted during a game round, the round will continue and be settled according to the game's rules. Any winnings resulting from the completed round will be credited to your account balance. slotvi is not liable for losses arising from disconnections caused by your internet service provider, device, or other factors outside slotvi's direct control.

7 Prohibited Conduct

The following conduct is strictly prohibited on the slotvi platform. Engaging in any of the following activities will result in immediate account suspension, permanent closure, forfeiture of all account balances and bonuses, and where applicable, reporting to law enforcement or regulatory authorities in the Philippines:

• Using automated software, bots, or scripts to interact with any part of the slotvi platform, including placing bets, claiming bonuses, or navigating the platform interface.
• Collusion with other players for the purpose of gaining an unfair advantage in any game, including live poker or live dealer games.
• Bonus abuse, including but not limited to: creating multiple accounts to claim welcome bonuses multiple times, using low-risk betting strategies designed to exploit wagering requirement mechanics, or misrepresenting eligibility for a promotion.
• Chargeback fraud: filing a payment dispute or chargeback with your bank or e-wallet provider for funds that were legitimately deposited and used on the slotvi platform.
• Money laundering: using the slotvi platform to process, transfer, or conceal funds of illegal origin. slotvi has robust AML monitoring systems in place and is legally required to report suspicious activity to the appropriate Philippine authorities.
• Identity fraud: registering under a false identity, using another person's identity documents, or misrepresenting your age or residency status.
• Exploitation of platform errors: knowingly taking advantage of software bugs, pricing errors, or other technical malfunctions to gain funds that would not otherwise be credited under normal platform operation.
• Threats or harassment directed at slotvi staff, support agents, or other players via any communication channel.

8 Intellectual Property

All content on the slotvi platform — including but not limited to the slotvi brand name, logo, website design, software code, game interfaces, graphics, text, promotional materials, and any other materials — is the exclusive property of slotvi or its content licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the slotvi platform for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or republish any content from the slotvi platform without prior written consent.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on any slotvi content or software.
• Use the slotvi brand name, logo, or trademarks in any manner that could imply endorsement, affiliation, or sponsorship without explicit written permission.
• Frame, mirror, or scrape the slotvi platform for any commercial purpose.

Any unauthorised use of slotvi's intellectual property will be pursued to the fullest extent permitted by Philippine and international law.

9 Limitation of Liability

To the maximum extent permitted by applicable law, slotvi, its directors, employees, affiliates, game providers, and payment partners shall not be liable for any of the following arising out of or in connection with your use of the slotvi platform:

• Any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill.
• Service interruptions, platform downtime, or technical failures that are beyond slotvi's reasonable control, including force majeure events, third-party infrastructure failures, or acts of government.
• Any loss arising from your reliance on information displayed on the platform that contains errors or inaccuracies beyond slotvi's direct control.
• Losses arising from your failure to maintain the security of your account login credentials.
• Gambling losses incurred through normal gameplay. You acknowledge that gambling carries inherent financial risk and that slotvi is not liable for amounts lost through legitimate game outcomes.

Nothing in these Terms shall exclude or limit slotvi's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under Philippine law.

Where slotvi is found to be liable for any claim, the maximum aggregate liability of slotvi to you for all claims arising out of these Terms shall not exceed the total amount you deposited into your slotvi account in the 30 days preceding the event giving rise to the claim.

10 Privacy & Data Protection

slotvi collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By agreeing to these Terms, you also agree to the terms of slotvi's Privacy Policy. We encourage you to read the Privacy Policy carefully before registering an account.

In summary, slotvi collects personal data necessary to: verify your identity and age; process deposits and withdrawals; comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations; provide customer support; and improve the platform experience. slotvi does not sell your personal data to third parties for marketing purposes.

All personal data held by slotvi is stored with encryption and protected by industry-standard security measures. You have the right to request access to, correction of, or deletion of your personal data, subject to slotvi's legal obligations to retain certain records.

11 Suspension & Termination

Termination by slotvi

slotvi reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms or any supplementary rules applicable to a specific game or promotion.
• Detection of fraudulent activity, bonus abuse, money laundering, or other prohibited conduct as described in Section 7.
• Failure to complete identity verification (KYC) within a specified timeframe.
• Receipt of a valid self-exclusion request from you.
• A regulatory or legal requirement to do so under Philippine or applicable international law.
• Business reasons, including the discontinuation of operations in a particular market or jurisdiction.

Where slotvi closes your account for reasons other than breach of these Terms or prohibited conduct, any real-money balance (excluding bonus funds and associated winnings subject to uncompleted wagering requirements) will be returned to you via your last verified payment method within a reasonable timeframe.

Termination by You

You may close your slotvi account at any time by contacting our support team via live chat or email at [email protected]. Before your account is closed, any remaining real-money balance will be processed for withdrawal to your verified payment method. Any uncompleted bonus wagering requirements will result in the forfeiture of the corresponding bonus balance upon account closure.

Self-Exclusion

If you wish to exclude yourself from the slotvi platform as a responsible gaming measure, you may request self-exclusion for a defined period (minimum 6 months) or permanently by contacting our support team. Self-exclusion requests are processed immediately and are irreversible for the duration of the exclusion period. Please visit our Responsible Gaming page for more information.

12 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and slotvi arising out of your use of the platform, both parties agree to first attempt to resolve the matter through good-faith negotiation via slotvi's customer support channels. You may contact our support team at support@ slotvi.net with a detailed description of your complaint, and slotvi will endeavour to respond within 5 business days.

If a dispute cannot be resolved through direct negotiation within 30 days of the initial complaint being submitted, either party may refer the matter to the appropriate dispute resolution body or court of competent jurisdiction in the Philippines. You agree to submit to the exclusive jurisdiction of the Philippine courts for the resolution of any dispute that cannot be settled amicably.

13 Amendments to These Terms

slotvi reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — slotvi will provide at least 7 days' prior notice via email to your registered address or via a prominent notice on the platform before the revised Terms take effect.

Minor amendments, such as clarifications, corrections of typographical errors, or updates required to reflect changes in applicable law, may take effect immediately upon publication without prior notice. The date of the most recent update is displayed at the top of this page.

Your continued use of the slotvi platform after any revised Terms have taken effect constitutes your acceptance of those revised Terms. If you do not agree to any revised Terms, you must cease using the platform and contact our support team to close your account and arrange withdrawal of any remaining balance.

It is your responsibility to check this page periodically for updates. slotvi recommends bookmarking this page and reviewing it each time you use the platform.

14 Contact & Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the slotvi platform, our support team is available 24 hours a day, 7 days a week.

For matters relating to responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For questions about how we handle your personal data, please refer to our Privacy Policy.