slotvi Privacy Policy

1 Overview

This Privacy Policy ("Policy") describes how slotvi ("slotvi", "we", "us", "our"), the operator of the online gaming platform at slotvi.net, collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access our platform from the Republic of the Philippines or any other jurisdiction where our services are made available.

This Policy is an integral part of slotvi's Terms and Conditions. By registering an account on the slotvi platform or by continuing to use our services after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

slotvi is committed to handling your personal data in a responsible and transparent manner, consistent with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Where slotvi's operations extend beyond the Philippines, we additionally comply with relevant international data protection standards.

2 Data We Collect

slotvi collects several categories of personal data from players and platform visitors. The specific data collected depends on how you interact with our platform and the services you use. The main categories are as follows:

Identity & Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used for mandatory 21+ age verification)
• Nationality and country of residence
• Gender (optional, for personalisation purposes)
• Government-issued ID type and number (e.g., Philippine passport, SSS ID, UMID, PhilSys ID, driver's licence)

Contact Data

• Email address
• Mobile phone number (used for 2FA and account notifications)
• Residential address in the Philippines (e.g., Metro Manila, Cebu, Davao, or other provinces)

Financial & Transaction Data

• Deposit and withdrawal amounts and transaction histories
• Payment method details (e.g., GCash account reference, Maya wallet ID, BPI or BDO account name — note: we do not store full bank account numbers or card details)
• Source of funds documentation submitted for KYC compliance
• Account balance and bonus credit history

Gameplay & Behavioural Data

• Game session history, including games played, bet amounts, wins, and losses
• Bonus claims and wagering requirement progress
• Responsible gaming tool settings (deposit limits, loss limits, session timers, self-exclusion status)
• Platform navigation behaviour and feature usage patterns

Technical & Device Data

• IP address and approximate geolocation (used for fraud prevention and regulatory compliance)
• Device type, operating system, and browser version
• Unique device identifiers
• Session timestamps, login history, and platform access logs

Communications Data

• Records of your correspondence with slotvi's customer support team, including live chat transcripts and email exchanges
• Feedback and survey responses submitted voluntarily
• Preferences for marketing and promotional communications (opt-in/opt-out status)

3 How We Collect Data

slotvi collects your personal data through several channels, depending on how you interact with our platform:

• Direct submission: Information you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotion.
• Automated collection: Technical and behavioural data collected automatically through cookies, web beacons, log files, and similar tracking technologies as you browse and use the slotvi platform.
• Third-party sources: Identity verification data from KYC service providers, fraud and risk signals from payment processors, and publicly available information used to verify the accuracy of details you have provided.
• Game providers: Gameplay data including bet history, game session outcomes, and RNG results transmitted to slotvi by our certified third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, Jili, and others.

4 How We Use Your Data

slotvi uses the personal data we collect for the following purposes:

slotvi will not use your personal data for any purpose that is incompatible with those listed above without first providing you with notice and, where required by law, obtaining your consent.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, slotvi processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and slotvi — i.e., to provide you with an online gaming account, process your transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and AML obligations, age verification requirements, and reporting obligations to regulatory authorities in the Philippines.
• Legitimate interests: Processing necessary for slotvi's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided such interests are not overridden by your rights and freedoms.
• Consent: For specific processing activities that are not strictly necessary for the provision of our services — such as sending you marketing communications or using non-essential cookies — slotvi relies on your freely given, specific, and informed consent, which you can withdraw at any time.

6 Sharing Your Data

slotvi does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and under binding contractual data protection obligations:

• KYC and identity verification providers: Third-party services engaged to verify your identity and age documents as part of mandatory compliance procedures.
• Payment processors: GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, and USDT TRC20 processing partners, to the extent necessary to process your deposits and withdrawals.
• Game providers: Licensed third-party game studios (e.g., Pragmatic Play, Evolution Gaming, PG Soft, Jili) receive gameplay session data necessary to operate their games within the slotvi platform.
• Fraud prevention and security services: Specialised providers that help slotvi detect and prevent fraudulent account activity, bonus abuse, and money laundering.
• Regulatory and law enforcement authorities: Government agencies or regulators in the Philippines where slotvi is legally required to disclose your information, such as under AML reporting obligations or in response to a valid court order.
• Professional advisers: Lawyers, auditors, and accountants, where access to your data is necessary for the provision of their professional services to slotvi.

7 Data Retention

slotvi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable Philippine law, whichever is longer. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements.
• Financial and transaction records: Retained for a minimum of 5 years from the date of the transaction, as required under Philippine AML regulations.
• Gameplay data: Retained for up to 3 years from the date of the game session, and in anonymised aggregate form for a longer period for analytical purposes.
• Customer support communications: Retained for up to 3 years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal proceeding.
• Marketing preference data: Retained until you withdraw your consent or request deletion.
• Cookie and technical data: Retained in accordance with our Cookie Policy, typically for no more than 13 months from the date of collection.

Once the applicable retention period expires, slotvi will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction.

8 Data Security

slotvi implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: AES-256 encryption for data at rest; TLS 1.3 for all data in transit between your device and our servers.
• Access controls: Role-based access control (RBAC) ensuring that only authorised personnel can access personal data, and only to the extent necessary for their job function.
• Two-factor authentication (2FA): Available and strongly recommended for all player accounts to prevent unauthorised access.
• Regular security testing: Periodic penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• Security monitoring: 24/7 monitoring of platform systems for anomalous activity, intrusion attempts, and potential data breaches.
• Incident response: A documented data breach response plan that enables slotvi to respond quickly to any security incidents and notify affected players and relevant authorities as required by law.

While slotvi takes all reasonable precautions to safeguard your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling 2FA on your slotvi account.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotvi:

• Right to be informed: You have the right to be informed about how your personal data is collected, processed, and used — which is the primary purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data slotvi holds about you, together with information about how it is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by slotvi be corrected or updated.
• Right to erasure: You have the right to request deletion of your personal data where slotvi no longer has a legitimate legal or operational basis for retaining it. Note that certain data must be retained for a minimum period under Philippine AML law, and deletion requests cannot override these obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to slotvi demonstrating compelling grounds for such processing.
• Right to data portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where slotvi processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint about slotvi's data processing activities with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact slotvi's Data Protection Officer via email at [email protected] with the subject line "Data Privacy Request." We will respond to all verifiable requests within 30 days. We may request proof of identity before processing your request to protect against fraudulent access to your data.

10 Cookies & Tracking Technologies

slotvi uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, improve your experience, and gather analytical insights. The main categories of cookies used by slotvi are as follows:

• Strictly necessary cookies: Essential for the operation of the slotvi platform. These include session authentication cookies that keep you logged in, security cookies that help protect against fraudulent access, and cookies that remember your language and display preferences. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the slotvi platform, enabling us to identify areas for improvement and measure the effectiveness of our content. This data does not identify you personally.
• Functional cookies: Used to remember your preferences and customisation choices — such as your preferred game categories, deposit method, or responsible gaming settings — to deliver a more personalised experience on return visits.
• Marketing cookies (opt-in only): Used to deliver relevant promotional communications about slotvi bonuses and offers. These cookies are only set with your explicit consent and can be disabled at any time through your account settings or browser preferences.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the slotvi platform.

11 Minors & Age Restriction

The slotvi platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. slotvi does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any part of the slotvi platform.

Parents and guardians who believe that their child may have registered an account on the slotvi platform should contact our support team immediately at [email protected]. slotvi will investigate and take appropriate action without delay.

12 Third-Party Links & Services

The slotvi platform may contain references to or integrations with third-party game providers, payment processors, and other services. While slotvi carefully selects its third-party partners and requires them to maintain appropriate data protection standards, this Privacy Policy applies only to the slotvi platform itself and does not govern the data practices of third-party services.

slotvi's game providers — including but not limited to Pragmatic Play, Evolution Gaming, PG Soft, and Jili — operate their own privacy policies that govern the data they collect during gameplay sessions delivered within the slotvi platform. slotvi recommends that you review the privacy policies of any third-party service providers whose services are accessed through the slotvi platform.

slotvi is not responsible for the privacy practices, content, or data security of any third-party services, and accepts no liability for any loss or damage arising from your interaction with such services.

13 Changes to This Privacy Policy

slotvi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they significantly affect your rights or how your personal data is processed — slotvi will provide at least 7 days' advance notice via email to your registered address or via a prominent notice on the platform.

Minor amendments, such as corrections of typographical errors or clarifications that do not affect the substance of the Policy, may take effect immediately upon publication without prior notice. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of the slotvi platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you should cease using the platform and contact our support team to close your account and arrange withdrawal of any remaining balance.

slotvi recommends that you review this Privacy Policy periodically to stay informed about how we protect your personal data. You can always find the most current version of this Policy at slotvi.net/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way slotvi handles your personal data, please reach out to our Data Protection Officer. Our support team is available 24 hours a day, 7 days a week.

For matters relating to responsible gaming or self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of the slotvi platform, please refer to our Terms & Conditions.